Update BIOS to the latest version, learn more about If CD/DVD drive is not seen in the File Explorer, it means Windows does not recognize the drive, please refer to the following troubleshooting steps.ġ. To manually eject the optical drive tray, insert a straightened paper clip into the manual eject hole until the drive tray opens For more details, refer to the Using the optical drive section. **Tips: The Manual Eject hole may be different based on different models, please refer to the User Manuals.Ħ. ※ Note: Use the manual eject hole only when the electronic eject button does not work. Find the small hole on the faceplate of CD/DVD drive. If the problem persists, please continue the following steps.ĥ. In the This PC window, select for the and right-click the icon ④, then click on ⑤.Ĥ. In the File Explorer window, click on ③.ģ. Type and search in the Windows search bar ①, then click on ②.Ģ. **Tips: The Eject button may be different based on different models, please refer to the User Manuals.ġ. If you experience that the CD/DVD drive tray is stuck after pressing the eject button, please refer to the following troubleshooting steps. If you experience the CD/DVD drive problems, please refer to the cases and its troubleshooting steps.
Troubleshooting - How to fix CD/DVD drive problems
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